GENERAL DATA PROTECTION

Protection and Principles of Personal Data Processing

When using our services, we process the personal data of our customers. These Rules for Personal Data Processing provide you with information about how your data is being processed.

WHO IS THE CONTROLLER?

The controller is the company FRCSM, s.r.o., ID 50917595, with its registered office at Landererova 8, Bratislava - Staré Mesto 811 09, registered under the file number Sro, insert number: 165841/B in the Commercial Register of the District Court Bratislava I.

We process your personal data as a controller, meaning we determine how personal data will be processed, for what purpose, and select any additional processors who assist us in the processing.

For all questions and the exercise of rights concerning the processing of your personal data, you can contact us at: support@frcsm.com.
 

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Most of the data we collect about you is obtained directly from you in connection with the use of our services. This includes, but is not limited to:

1. Data you provide to us directly, especially when you register on our websites, sign a contract as a trading strategy provider, or communicate with us through customer support. This includes identification and contact details, specifically your name, surname, phone number, email, address, date of birth, username and password, company ID or tax ID if you're a business entity; payment details, such as your bank connection; and other data like communication records between you and our company or information regarding potential complaints.

2. Data that we automatically collect when you use our services. This includes data about your device (such as IP address, device type, operating system, browser used, internet service provider); data about your website usage (for instance, date, time, and duration of visits, country from which you visit the site, browsing history); and data about your service usage (like logins and logouts, account settings, value of your virtual capital, account currency, trading strategy).

 

HOW DO WE USE PERSONAL DATA?

We process personal data for the following purposes:

 

Registration and Account Creation

In order to use our services, you must register on the website and create your account. For this purpose, we process your personal data.

Processed personal data: identification and contact details, and we may also process data related to the settings of your user account.

Legal basis for processing: We process personal data for this purpose due to the necessity of contract fulfillment. Providing these personal data is obligatory, as without them, we cannot create your account.

 

Communication and Support

If you use customer support services, we will process your personal data.

Processed personal data: Identification details, contact details, additional information, and data from social networks if you contact us through them.

Legal basis for processing: The processing is carried out based on our legitimate interest, which lies in maintaining customer satisfaction.

 

Analysis

To gain insights into how our website and services are used, we analyze customer behavior. The following apply for this purpose:

Processed personal data: Identification details, contact details, payment details, data about your device, data about website usage, data about service usage, and data about trades from the training platform.

Legal basis for processing: The processing is carried out based on our legitimate interest, which lies in understanding customer behavior and estimating their preferences.

 

Sending Regular and Marketing Information

If we provided you with services, we may send you commercial notifications related to our services. We may also send you commercial notifications to the extent to which you grant us consent.

Processed personal data: Identification and contact details.

Legal basis for processing: If we provided you with services, we may send you commercial notifications based on our legitimate interest, which lies in maintaining contact with our customers.

 

Service Improvement

If you use certain of our services, we will process personal data for the purpose of developing, testing, enhancing the services, and improving their security. The following apply for this purpose:

Processed personal data: Identification and contact details, data about your device, data about website usage, data about service usage, and data about trades from the training platform.

Legal basis for processing: The processing is carried out based on our legitimate interest, which lies in enhancing our services.

 

Service Provision

In order to provide you with our services, including granting you access, tools, and support, executing trades, we need to process your personal data.

Processed personal data: Identification and contact details, in the case of paid services also payment details, data about service usage, data about trades in the training platform. Your ID (ID card, passport, or driver's license), or other documents verifying your identity.

Legal basis for processing: The processing is necessary for the fulfillment of the contract through which we provide you with services, or based on our legitimate interest.

 

HOW WE STORE DATA AND WHO CAN ACCESS IT

We process your personal data in an encrypted database on computers and other devices, or with third parties such as:

Business partner (RIFM, s.r.o., FDCTech inc.)

Email services (smartselling, a. s.)

Electronic signatures (DocuSign, Inc.)

Contract payments (Deel Inc.)

Other third parties that help us maintain the operation of the websites and provide services (for example, other companies in the group, providers of hosting and cloud services, financial institutions, providers of customer support tools and services, IT companies and system administrators, marketing and communication agencies, consultants, and postal service providers).

Some third parties gather personal data for their own purposes as controllers. In such cases, their own rules for personal data processing apply.

We process personal data in the territory of the European Union and in third countries.

 

HOW LONG WE PROCESS DATA

Personal data is processed to the extent necessary for fulfilling the purposes described above and for the duration required to achieve those purposes or as directly specified by legal regulations. Afterward, personal data is deleted or anonymized. We process personal data for a maximum period of 10 years.

 

How and why this web uses cookies

Almost all websites use cookie technology. Under EU legal regulations, websites that use cookies are required to inform visitors about the purpose and method of using cookies, and to obtain the consent of users of these websites to store cookies in the memory of their end devices.

 

What are cookies?

Cookies are small files that are temporarily stored on your computer and help us improve your user experience on our website. We use cookies to personalize website content and ads, provide social media features, and analyze website traffic. We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their services.

By law, we can only store cookies on your device that are necessary for the operation of this website. For all other types of cookies, we need your permission. We would appreciate it if you could give us your consent to help us improve our website and services. Of course, you can change or revoke your consent to the use of cookies on our website at any time.

 

Which cookies does this webpage use?

Necessary – for pages to function correctly

Necessary cookies help make websites usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

 

Preferential – for us to remember your preferences

Preference cookies allow the website to remember information that changes how the website behaves or looks, such as your login, shopping cart contents, or the country you are visiting the site from.

 

Statistical – for us to track website use and what to improve

Statistical cookies help the website operator understand how visitors use the website so that they can optimize the site and offer a better experience. All data is collected anonymously and cannot be linked to a specific individual.

Google Analytics cookies gather anonymous statistical data about how visitors use these websites. This data is used to analyze the number of visitors to the site, which subpages they visited, what type of device they used, what browser type they used, and an anonymized IP address, among other things.

 

Marketing – for us to only show relevant ads.

Marketing cookies are used to track the movement of visitors across websites in order to display advertising that is relevant and useful to that particular person. All data is collected and used anonymously, and cannot be linked to a specific individual.

This website also uses cookies for advertising purposes (Google AdWords) and remarketing, which help evaluate and display relevant advertising after visitors leave these pages. Such ads may appear, for example, in Google search results and/or on various websites using the AdSense advertising program. Learn more about how Google uses cookies in advertising and Google's Privacy Policy.

 

How to block or delete cookies?

You can refuse Google Analytics cookies by installing and running the Google Analytics Opt-on Browser Add-on, designed for Google Chrome, Internet Explorer, Opera, Mozilla Firefox, and Safari. If you have a Google account, you can also opt-out of tracking, including remarketing, through Google Analytics on the Google Ads Settings page, under Opt-Out Settings.

In any modern web browser, you can use the so-called incognito mode (where no cookies are stored) or disable JavaScript. You can also disable cookie storage (and browsing history) directly from your browser settings, or by using free software such as CCleaner. Flash cookies (which www.frcsm.com does not use) can be viewed and deleted on a special page provided by Adobe Systems Incorporated.

Alternatively, you can adjust your preferences for this website directly on the site by clicking on the CHANGE COOKIE SETTINGS button

 

More information on cookie management for specific browsers:

Google Chrome,
Internet Explorer,
Mozilla Firefox,
Opera,
Safari.
 

WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU ENACT THEM

The following rights, including the right to erasure of personal data and withdrawal of consent, can be exercised by sending a request by email to support@frcsm.com

 

The right limit processing

You can also ask us to limit the processing of your personal data for a certain period of time.

 

The right to object

If we process your personal data based on our legitimate interests, you have the right to object to such processing. If you object, we will not be able to process your personal data unless we demonstrate compelling legitimate grounds for the processing.

If personal data is processed for the purpose of sending advertising information about our products and services, we will stop processing it without undue delay after receiving an objection. In that case, we will no longer be able to inform you about our products and services.

 

The right to access personal data

You can request us at any time to send you a confirmation whether your personal data is being processed or not. In case we are processing your data, we will provide you with further details about the processing.

 

The right to correct personal data

If we process your personal data inaccurately, you can inform us of this fact and we will then correct the inaccurate personal data without undue delay.

 

The right to withdraw consent

If the processing is based on your consent, you have the right to withdraw this consent at any time.

 

The right to erase personal data

You have the right to have your personal data erased without undue delay. We will not be able to comply with requests to erase personal data if the processing of such data is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for the performance of a task carried out in the public interest, for the establishment, exercise, or defense of legal claims, or for other reasons specified by law.

 

Right to lodge a complaint with a supervisory authority

If you believe that we are processing your data in breach of applicable legal regulations, you have the right to file a complaint with the relevant supervisory authority.

 

Confidentiality

We would like to assure you that our employees and collaborators who will process your personal data are obliged to maintain confidentiality regarding personal data and security measures, the disclosure of which would endanger the security of your personal data. This confidentiality also applies after the termination of contractual relationships. Your personal data will not be disclosed to any other third party without your consent.

 

Changes in the terms of personal data protection

If we decide to change the terms of personal data protection, we will publish them on this website.

These terms are valid from January 1, 2023.